• ServiceNow Certified System Administrator with Developer Experience

    Job Locations US-VA-Herndon
    Posted Date 3 months ago(3 months ago)
    Job ID
    # of Openings
    Information Technology
  • Overview

    ReliaSource is seeking a Cleared ServiceNow System Administrator with Developer Experience for a Full Time position. Tremendous Opportunity!


    Job Overview: 


    The ServiceNow professional will operate as the lead member of an integrated Information Technology (IT) service team to support the current and future support and operational needs of nationwide IT Users and their systems. Provide day-to-day operational administration and developer support and oversight for the ServiceNow system (all modules and system components) used to support company and client/customer ServiceNow implementation.  Position is located in the DC-MD-VA (DMV) area.  Work to be performed on/off site supporting various Intel Customers.


    Essential Functions: 

    • Create and maintain an agile, streamlined, scalable, and optimized ServiceNow system components, and perform integration and support, and operational services with high availability and service delivery goals.
    • Subject matter expertise in ServiceNow system applications and custom applications.
    • Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.
    • Create, maintain and enhance team Dashboards and reporting, including reports.
    • Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
    • Create, and enhance future connections between ServiceNow and other systems.
    • Develop and maintain Forms, Reports, Views, Workflows, Groups and Roles.
    • Monitor health, usage and overall compliance of ServiceNow and its applications.
    • Coordinate application and platform upgrades.
    • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
    • Expertise in JavaScript, HTML, CSS, AngularJS, JSON and other scripting languages (preferred)
    • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters
    • Configure User Accounts, Groups and Roles. Create custom Roles where necessary.
    • Evaluating and configuring systems for better performance
    • Maintain and train proper usage of the PROD/DEV/TEST instances and update sets between them. Schedule regular clones to keep parity between instances.
    • Develop, maintain, and publish documentation related to policy and procedures of ITSM related to ServiceNow.
    • Create, maintain and enhance Web Services and API connections to external systems such as Microsoft SCCM, and VMware...


    Education and Requirements: 

    • Bachelor's Degree (preferred)
    • TS/SCI (required)
    • ServiceNow Certified System Administrator (required)
    • Service Now Developer Certification (preferred)
    • Fundamental knowledge of ITSM and ITIL
    • Experience implementing best practices and procedures
    • 5+ years' experience





    About Us:

    ReliaSource is an IT services company specializing in information assurance, cyber security solutions, intelligence and analysis, systems engineering, system support technology and troubleshooting, service now implementation, relocation services and much more for government and private sectors. We provide program management, management consulting, technical engineering, infrastructure management and operation, and advanced data architecture solutions. We serve U.S. federal government (DOD, Civilian and Intel), state, local and commercial sectors, as well as large government integrators. ReliaSource founded in 2001, headquartered in Baltimore, Maryland.


    The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

    Unlike other company’s ReliaSource believes in our employees, our most valuable resource! Our employees are able to participate in a variety of ReliaSource paid premium benefits. 

    ReliaSource is proud to be an Affirmative Action/Equal Opportunity Employer. ReliaSource provides equal employment opportunity for all persons, in all facets of employment. ReliaSource maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.



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