ReliaSource

  • Enterprise Vault Administrator

    Job Locations US-DC-Washington
    Posted Date 3 weeks ago(10/2/2018 11:47 AM)
    Job ID
    2018-1367
    # of Openings
    1
    Category
    Information Technology
  • Overview

    ReliaSource has an opening for an Enterprise Vault Administrator with experience to support the ESA IV program. ESA IV is an IT Services program supporting several customers within the Department of Justice.

     

    Description: Under general direction, performs high-level systems analysis, evaluation, design, integration, documentation, and implementation of very complex application that require a thorough knowledge of administrative and technical skills.  Directs and participates in all phases of system development with emphasis on planning, analysis, evaluation, integration, testing and acceptance phases (IV&V and DT&E).  Applies higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solution.  Designs and prepares technical reports and related documentation, and makes charts and graphs to record results.  Prepare and deliver presentations and briefings as required by the Task Order.  May be required to serve as Task Leader.  Responsible for ensuring the quality and services delivered for particular task(s) for which this skill is performing the Task Leader position.

     

    Job Summary: The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, Windows Server, managed print services, ITSM, Active Directory services, and video conferencing, among others.

    Responsibilities

    Provide a range of IT program services, that include help desk, deskside support, Windows workstation engineering and maintenance, Windows Server, managed print services, ITSM, Active Directory services, and video conferencing, among others.

     

    Change Process: Must be able to support requirements from a customer and to maintain Windows Platform solutions in test and production. This work may be done independently or as part of a team. Performs technical planning, system integration, verification and validation, cost and risk, supportability, and effectiveness analyses for total systems. Candidate should have experience with the latest Enterprise Vault Server Administration tools.

    The position requires candidate to be able to produce and review technical documentation.

     

    Incident Response: Troubleshoot Enterprise Vault -related service issues including outages, anomalous behavior, and slow response class of problems. Outages may be on critical systems and candidates must be able to work methodically through these stressful events. Must be able to provide recommendations to optimize Enterprise Vault operation and performance

     

    The individual selected for this position will be a member of the Windows Platform Services Team and will be assigned to work full time at a customer site in Washington, DC. This individual will provide Enterprise Vault Systems Administrator Services and manage, operate and maintain Enterprise Vault servers at the customer site.

     

    Senior Level hands-on knowledge of Windows server administration is required for this position.

    Qualifications

    This position requires:  

    • 8+ years relevant work experience as a Windows systems administrator with an IT equipment vendor, service provider, or a data center
    • Document all platform service processes and procedures and maintain the artifacts in a document repository;
    • Perform systems operation support, including server system administration, general troubleshooting, and troubleshooting of complex engineering issues for hardware, software, and network components;
    • Participate in disaster recovery (DR) planning and execution in support of customer requirements;
    • Support data center consolidation efforts;
    • Provide expertise and assistance in migrations to managed service(s); and
    • Design, build, and test application upgrades within specified timeframes.
    • Manage and maintain Windows servers in the customer data centers; work directly with customers as required to ensure their needs are met
    • Work in a rapid paced environment and work independently
    • Maintain the smooth operation of a multi-user computer systems, including coordination with other administrators, customers and engineers
    • Set up administrator and service accounts, tune system performance, install system wide software
    • Interact with users and evaluate vendor products
    • Evaluate hardware and software, with the goal of improving and increasingly automating operations
    • Develop and monitor policies and standards for allocation related to the use of computing resources
    • Create, maintain, and implement detailed documentation and maintain standard operating procedures
    • Apply security settings and other commercial security best practices
    • Provide support on a M-F business hours schedule; also responsible for on-call, extended hour, and weekend support as required by mission or emergency situations.
    • The ideal candidate will be personable and articulate, and will focus on making sure that the customer’s IT needs are met quickly and effectively. He or she will be a self-starter who can work with limited supervision. Excellent communication skills are required to effectively interface with customers on site and with staff in the main office in Washington, DC.

    Required Qualifications:

    Bachelor's degree in a relevant technical discipline and 8 years of overall related experience with a Windows server environment; additional related years of experience is accepted in lieu of a degree

    • Understanding of Microsoft Exchange configuration and administration
    • Provide Tier-3 support for e-mail related issues (permissions, quotas, global address list (GAL), Active Directory (AD) settings, etc.)
    • Troubleshoot Outlook client related issues (email flow, profiles, cache files, searching, settings, distribution lists, etc)
    • Troubleshoot the Exchange Master Data Service (MDS) and Calendar Address Rewrite (CAR) related issues
    • Troubleshoot Skype client related issues
    • Perform FOIA mailbox search/.pst/SCC exports (as requested)
    • Perform MDS exports for requested component (e-mail) reporting and lists
    • Perform manual steps (as needed) for Special Council mailbox creation
    • Operating Systems: Microsoft Windows Server Administration 2008 and newer
    • Microsoft Exchange

     

    Desired Qualifications:

    • MCSE certification
    • ITIL training and/or certification
    • Past experience with the Department of Justice
    • DOJ or DOD Active Clearance
    • Customer interface experience
    • ITSM knowledge and experience, particularly with Remedy
    • This position requires that a security investigation be completed by the DOJ to permit access to customer-sensitive but unclassified information.

     

    Tools:

    • Microsoft Windows Server 2008 and newer
    • Microsoft System Center Configuration Manager
    • (SCCM) 2012 and newer
    • Microsoft System Center Operations Manager (SCOM) 2012 R2 and newer
    • Microsoft Operations Management Suite (OMS)
    • Microsoft Azure Backup
    • Symantec End-Point Protection 14 and newer
    • Veritas NetBackup 0 and newer
    • Veritas Enterprise Vault 12 and newer
    • NetIQ Directory and Resource Administrator (DRA) 1 and newer
    • NetIQ Self Service Password Reset (SSPR) 3 and newer
    • Meta-Directory Services (MDS)

    For PRIORITY RESUME REVIEW submit resume via "APPLY" BUTTON

     

    ReliaSource is an IT services company specializing in information assurance, cyber security solutions, intelligence and analysis, systems engineering, system support technology and troubleshooting, service now implementation, relocation services and much more for government and private sectors. We provide program management, management consulting, technical engineering, infrastructure management and operation, and advanced data architecture solutions. We serve U.S. federal government (DOD, Civilian and Intel), state, local and commercial sectors, as well as large government integrators. ReliaSource was founded in 2001 and is headquartered in Baltimore, Maryland.


    DISCLAIMER:

    The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

    ReliaSource is proud to be an Affirmative Action/Equal Opportunity Employer. ReliaSource provides equal employment opportunity for all persons, in all facets of employment. ReliaSource maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.

     

     

     

     

     

     

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