• Senior ServiceNow Developer/Architect

    Job Locations US-MD-Baltimore
    Posted Date 1 month ago(12/19/2018 4:22 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Job Overview:


    ReliaSource is seeking a ServiceNow Developer and Architect to guide and lead the development of ServiceNow solutions for internal and external clients. ServiceNow professional responsibilities include ensuring successful ServiceNow implementations and integrations. We are looking for a multi-dimensional ServiceNow Solutions Architect to mentor and lead other ServiceNow professionals. Leverage a strong background in IT Service Management processes and solutions and expertise across the breadth of popular ITSM platforms.


    SeviceNow professional will be working with our clients to assess current state processes and tools, define solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans. This role will also provide expert level support and technical mentoring to developers, assist clients with proof of concept and proof of value activities, and lead briefings to an executive level audience.


    This position provides a flexible work environment that supports a remote/work from home, but may require some travel to client sites periodically. ReliaSource will provide a remote technology package to support a remote work environment.



    Essential Functions include:


    • Lead the architecture, development, and configuration of ServiceNow software solutions.
    • Collaborate with stakeholders, business analysts, process leaders, and architects in interpreting requirements and configuring and scripting them into ServiceNow. This will include prototyping solutions in ServiceNow.
    • Lead the development of new platform implementations and customizations, as needed, based on customer needs
    • Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
    • Responsible for designing and configuring workflow, enhancements and integrations with ServiceNow platform applications.
    • Perform advanced customizations including Business Rules, ACLs, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows custom tables, reports, etc.
    • Lead the collection and implementation of tool requirements and investigate, as necessary, to determine the best solution or configuration options available based on the specific requirement
    • Drive code quality, perform code reviews, and lead new development efforts
    • Produce all required deliverables
    • Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform application
    • Direct interaction with client executive staff (ACIO, CIO, CTO, CISO, CFO, etc.)
    • Develop and mentor junior developers.



    Basic Qualifications (Required):


    • 5+ years of Architecting, Developing and Delivering ServiceNow solutions
    • Required Education: Bachelor’s in Computer Science, Systems Engineering, or equivalent; Master’s degree preferred
    • ITIL V3 Foundations Certification required
    • Certifications: ServiceNow Certified System Administrator, Implementation Specialist (multiple CIS Certifications desired), and Application Developer.
    • Strong experience in developing applications using JavaScript, AngularJS, (widget development desired)
    • Experience integrating using SOAP, REST, JSON
    • Experience with CSS, Sass, Server Script, HTML, and XML are highly desired
    • Strong background working with Consulting companies that implement and integrate Enterprise ITSM Software
    • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
    • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
    • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
    • Proven team player and team builder
    • Must be able to obtain a government clearance


    Preferred Qualifications:


    • TS Security Clearance Preferred
    • Agile Certifications
    • PMP Certification
    • Network or Security certifications
    • ServiceNow Certified Trainer
    • Experience implementing ServiceNow Orchestration, Security Operations, Discovery, and Service Mapping Experience highly desired
    • Experience building ServiceNow solutions in with cloud environments (AWS, Azure, etc.) preferred.






    About Us: ReliaSource is an IT services company specializing in information assurance, cyber security solutions, intelligence and analysis, systems engineering, system support technology and troubleshooting, service now implementation, relocation services and much more for government and private sectors. We provide program management, management consulting, technical engineering, infrastructure management and operation, and advanced data architecture solutions. We serve U.S. federal government (DOD, Civilian and Intel), state, local and commercial sectors, as well as large government integrators. ReliaSource founded in 2001, headquartered in Baltimore, Maryland.

    DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

    Unlike other company’s ReliaSource believes in its employees, our most valuable resource! Our employees are able to participate in a variety of ReliaSource paid premium benefits. 

    ReliaSource is proud to be an Affirmative Action/Equal Opportunity Employer. ReliaSource provides equal employment opportunity for all persons, in all facets of employment. ReliaSource maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.


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